Frequently Asked Questions

Q. What products qualify for the 30 Day Zero-Risk Trial?

Nearly 90% of the products in our catalog are eligible for our 30-Day Zero-Risk Trial. Look for the "30 Day Zero-Risk Trial" tag on these items to take advantage of this offer.

Q. When does the trial period begin?

Your trial period begins when the furniture arrives at your door. If the furniture requires installation by our team, the trial period starts on the day of installation.

Q. When can I return the furniture?

You can return the furniture at anytime between Day 15 and Day 30 of your trial. Just send us an email on hello@fibayt.com with your order number

Q. How are the returns arranged and do I pay for the return?

If you choose to return the furniture, we will arrange a pickup from your location. Returns are quick, free, and fully managed by us for your convenience.

Q. Will I receive a full refund after the furniture has been returned?

Yes. Once the furniture is collected, you will receive a full refund.